This website is owned and operated by Sananda Diamond’s pvt. Ltd (henceforth referred as “Sananda Diamond’s pvt. Ltd” or “Sananda Diamond’s” or “we” or “us” or “our” “sananda.com.bd” or “DWL” having its registered office at 228,229 New Market, Dhaka – 1205, Bangladesh and its corporate address as above.

In using the services provided by our website sananda.com.bd you are deemed to have accepted the terms and conditions listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms and conditions till the time you access this website.

Sananda Diamond’s pvt. Ltd reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible. All rights including copyright, in this website, are owned by Sananda Diamond’s pvt. Ltd. Any use of this website or its contents, including copying or storing it in whole or part without the permission of Sananda Diamond’s pvt. Ltd is prohibited.

If you have any queries about these terms and conditions or any complaints or suggestions regarding our website, please feel free to write to info@sananda.com.bd or call us on 01713199270 (Timings: 10.00 A.M to 11.00 P.M).

Eligibility Criteria
If you are below 18 years of age, you are prohibited to use/purchase/contract from or with this website.

Those who choose to access this website from outside Bangladesh are responsible for compliance with local laws and if to the extent local laws are applicable.

Pricing & Payment
All price mentioned are applicable for Website purchase only.

For orders being shipped within Bangladesh, the payment can only be accepted in BDT. Prices will be MRP and MC and VAT, as applicable.

In case of international credit cards being used for domestic orders, the transaction amount will be converted to BDT before the payment is accepted. Currency conversion charges may apply according to your credit card policy. If you have made the payment by International card or foreign bank issued card then you will be required to send us any government issued photo Identity proof of the country of residence as mentioned below:

a) Passport with Visa Copy.

b) Driving License.

c) Employment Card.

d) Any other government issued ID proof of the country of residence.

Sananda Diamond’s Ltd. offers multiple payment options, which include Online, Offline and Cash-on-Delivery.

Online:
Customers can make their purchase payment with Credit Card, Debit card or Online fund transfer.

a) Visa Credit / Debit Card, MasterCard

b) Mobile Banking: bKash, Nagad etc.

c) Online Fund Transfer: You can choose from all major Banks in Bangladesh to transfer money.

Offline:
Offline payments can be made with cheque, cash deposit or money transfer through the banks or other authorized payment transfer companies. Once the payment is done, kindly send us the email at order@sananda.com.bd or info@sananda.com.bd and also call us at +008801734707825.

Cash on Delivery:
Full Cash on Delivery is not available. We Provide Cash on Delivery within Dhaka city only, if a customer pays 25% booking money for online purchase.

International Orders:
Payments for International Orders are accepted through International credit/debit cards only. For products for international payments will only be delivered anywhere within Bangladesh, no orders will be shipped outside Bangladesh. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order.

For International Orders you will be required to send us government-issued photo Identity proof preferably:
a) Driving License
b) Passport
NOTE: Bangladeshi issued cards / photo Identity proof will not be accepted for international orders.

Delivery Schedule:
We understand that your privacy is important to you and we respect that. We ensure you that we maintain complete confidentiality of the details that you have shared with us and will not share it with any third party.

A tentative delivery date/time will be 3-5 working days are given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, registered customers can track their order by clicking Track Order and find the order status.

Express Delivery option available for Dhaka City only for select products Under this option the product will be delivered the next day subject to the condition that the order is placed by 6 PM every day.

Your Obligations:
a) You have to provide true, accurate, current and complete information about yourself while registration on sananda.com.bd

b) You should maintain and promptly update registration data to keep it true, accurate, current and complete. If you provide any information that is false, inaccurate, incomplete or not current or if Sananda Diamond’s has reasonable grounds to suspect that such information is false, inaccurate, incomplete, and not current or not in accordance with this user agreement, we have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to our website.

c) In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by Sananda Diamond’s for re-delivery shall be claimed from you and you shall bear such expenses.

d) You will provide authentic and true information in all instances where such information is requested of you. Sananda Diamond’s reserves the right to confirm and validate the information and other details provided by you at any point of time. Further, Sananda Diamond’s also reserves the right to ask for additional information for accepting orders or before making delivery in certain cases. If upon confirmation, your details are found to be false (partially or completely), Sananda Diamond’s has the right in its sole discretion to reject the registration and debar you from using the services of sananda.com.bd and or other affiliated websites without prior intimation whatsoever.

e) You confirm that the address at which delivery of the product(s), ordered by you, is to be made is correct and proper in all aspects.

f) Before placing an order you shall check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale and invitation to offer included in the item’s description.

g) If there is any delay in the delivery caused due to any natural calamity, public holiday or any other unforeseen circumstance, then you shall not hold Sananda Diamond’s liable for such delay in the delivery of the product.

h) In case you use an International card or foreign bank-issued card for payment of domestic order, then you have to provide us any government-issued photo identity proof. For example:
1) NID card
2) Driving License
3) Passport

Restriction:
Sananda Diamond’s reserves the right, at its sole discretion, to limit the quantity/value of the items purchased by you and such other restrictions as may be applicable to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/ or shipping address. We will provide notification to the customer should such limits be applied. Sananda Diamond’s reserves the right at its sole discretion to prohibit sales to anyone as it may deem fit.

Site Security:
You are prohibited from violating or attempting to violate the security of this website, including, without limitation:

a) Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.

b) Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.

c) Attempting to interfere with service to any other user, host or network, including without limitation via means of submitting a virus to the site, overloading, flooding, spamming, mail-bombing or crashing.

d) Sending unsolicited email, including promotions and or advertising of products or services;

e) Forging any TCP / IP packet header or any part of the header information in any email or newsgroup, posting violations of system or network security may result in civil or criminal liability. Sananda Diamond’s will investigate occurrences that may involve such violations and may involve, and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g. Microsoft Explorer, Google Chrome, Mozilla Firefox).

Cancellation By Sananda Diamond’s
There may be certain orders that Sananda Diamond’s cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; or any other issue which Sananda Diamond’s identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

Cancellation by Customer
Once an order is placed, it cannot be cancelled by the customer. The paid amount will be considered as an advance payment and the customer and later adjust the total amount paid with any other jewellery from online or any of our showrooms.

NOTE: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.

Return And Exchange Policy
Exchange, Returns and Money-Back:

Sananda Diamond’s pvt. Ltd believes in complete customer satisfaction. Every piece of Jewellery that is bought from us is special – a gift to yourself or a loved one. We have therefore taken utmost care in creating and inspecting the product thoroughly and pack it carefully. However if for any reason you did not like what you purchase or are not entirely satisfied with your product, we’ll be glad to rectify the problem or exchange the product in a very hassle free manner.

7 Day Exchange and Money Back policy:

We are happy to provide you 7-days No Questions asked return policy, for cash refund we deduct 20% amount from gross amount & 5% VAT. For exchange of product we will not deduct any amount only we will deduct 5% Vat. We just need the actual invoice, original certificate and make sure that the product is in original condition. This is, however, applicable for orders within Bangladesh only. We will offer free return shipping within 15 days exchange policy.

How do I return the product to Sananda Diamond’s within 7 days?

Call our customer delight team at 01713199270 or email at logistics@sananda.com.bd and info@sananda.com.bd and convey what you want to return, please keep the actual invoice ready and you will be given a unique reference number.
We will courier you or send our courier person with a Sananda Diamond’s Ltd tamper proof package with the unique code with your Name and address.
Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by Sananda Diamond’s Ltd. Note that once the package is sealed, it cannot be opened unless destroyed.
Once your package is ready, just call our customer delight team and we will send a courier to pick it up from you.
Once your returned item is received by Sananda Diamond’s Ltd, your refund or new item will be processed shortly (Maximum of 10 days).
We will offer free return shipping within 15 days exchange policy.
Lifetime Exchange/Cash back:

Without any deduction diamond jewelleries can be exchanged within 7 days. (*Only VAT and MC will be deducted.)
Cash return service is available 365 days for all the jewelleries that are purchased form Sananda Diamond’s.
As per the instruction of Bangladesh Jewellers Samilty, in case of diamond and platinum product’s cash back (Receiving cash against of purchased products) customer will receive an amount after deduction of 20% upon the market price and for product exchange 10% upon the market price will be deducted. Gold and Diamond, in these case product making charge, stone charge and the government appointed VAT will be charged.
According to the Gold policy of 2018, at the time of selling any used or old jewellery, a seller (customer/owner) must provide Cash Memo, National ID or Passport.
Exchange / Cash return service is available 365 days for all the jewelleries that are purchased from Sananda Diamond’s.
Product exchanging service will be not being available on the last day of every month and during any discount offer given by Sananda Diamond’s.
Privacy Policy
We understand that your privacy is important to you and we respect that. We ensure you that Sananda Diamond’s maintains complete confidentiality of the details that you have shared with us.

We may ask for certain details such as name; date of birth; e-mail address; residential address; contact number etc for registration purposes or for giving feedback, contests, newsletters and placing an order. At any point in time, you can unsubscribe to our newsletters or any other information which you may receive from Sananda Diamond’s.

Also, for enhanced security, Sananda Diamond’s does not accept any financial information on its servers. All information entered by the customer is directly received through our payment gateway and are transmitted to their respective bank’s servers. All this is done through industry standard encryption protocol known as SSL (Secure Socket Layer).

The payments on our website are processed by a third party who has signed a non-disclosure agreement with us and therefore, are not allowed to share any personal information of the customers.

Fraudulent Transactions
Sananda Diamond’s reserves the right to recover the cost of goods, collection charges, damages caused to Sananda Diamond’s and legal expenses from persons using the site fraudulently. Sananda Diamond’s reserves the right to initiate legal proceedings against such persons for fraudulent use of the website and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Disclaimer
All products and the information displayed on www.sananda.com.bd constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon the dispatch of the product(s) ordered. Dispatch of product(s) ordered, may or may not happen at the same time. In such a scenario, that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be an offer to us and we reserve the right to either accept or reject the balance offer.

No act or omission of Sananda Diamond’s prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and confirm dispatch and therefore, acceptance of the order thereafter.

We have made every effort to display the colors and sizes of our products that appear on our website as accurately as possible. However, as the actual colors of the product might vary depending on the stock availibity of the product and what you see will depend on your monitor. We cannot guarantee that your monitor’s display of any color will accurately reflect the color of the product on delivery. Packaging of the product may vary from that displayed on the website.

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item.

Website Content
Sananda Diamond’s owns the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed to us (unless otherwise specified).

You shall not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without the written consent from us. You may print or download any pages for your own personal and non-commercial use only. If you have any doubts about what you can do, please email us at info@sananda.com.bd or call us on +8801713199270, while our website is accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colored images will be rendered correctly on different computer monitors.

External Material
The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any warranties about them. We provide these links because we think they might interest you, but we do not monitor or endorse these websites.

Liability
We take no responsibility for any loss or damage suffered as a result of our order online service or goods supplied using the same, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

NOTE: In case of orders being shipped outside Dhaka, we provide any guaranty/warranty on any product, we also provide the certificate of authenticity which authenticate that the product delivered to the customer is 100% genuine. However customer can avail the services anywhere there is Sananda Diamond’s Company’s Showroom / Service centers are available.

Any product you buy from our website is completely at your discretion and you accept that you place the order only after thoroughly inquiring about the product and being completely acquainted about the product, its features, characteristics, usage etc. Sananda Diamond’s is not liable for any kind of damages or losses whatsoever suffered by the customers due to the use of the product.

Changes to the Site Disclaimer
We reserve the right to change the site disclaimer from time to time. If this happens, we will notify you by posting the updated site disclaimer on the website and through our social media platforms. If you do not wish to be governed by the revised site disclaimer, we request you to refrain from using the website.

Shipping Policy
SHIPPING DESTINATIONS
In Bangladesh, Sananda Diamond’s serves to selected cities. Please check if we deliver to your pin code in shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

For orders above BDT 2 lakhs customers need to provide a NID card. If NID card is not available, the validity should be supported with a copy of address proof like passport, green card or driving license

NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.

SHIPPING & HANDLING CHARGES
Domestic Order: We provide free shipping within Bangladesh. Certain Logistic partners may request for an ID proof while delivering the shipment. When the original recipient is not available and the shipment value is high, the delivery agent may request for ID proof from whoever is collecting the shipment at the mentioned address on behalf of the customer. This is to ensure correct and safe delivery of the product.

International Order: We do not ship on international addresses, however you can place order from outside Bangladesh and take delivery anywhere within Bangladesh. Free shipping applicable.

Shipping Partner: Our domestic logistic partner is S. A. PARIBAHAN (PVT.) LTD and Sundarban Courier Service (Pvt.) Ltd.

TIME TO DELIVER
The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered within 3 working days inside Dhaka city and 5 working days all over Bangladesh.

Delivery Time
The product is delivered within 3-5 working days from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall notify you regarding the delay. All the deliveries within Dhaka city is made by the Delivery Person appointed by Sananda Diamond’s. For delivery outside Dhaka, we only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

PLEASE NOTE: Recipient needs to produce any of the following government issued photo identity proof for receiving the delivery if required:
a) NID card
b) Driving License
c) Passport
Transit Insurance: All goods will be fully insured by Sananda Diamond’s pvt. Ltd until they reach you, so your purchase is 100% safe.

Reviews, Feedback & Submissions
All reviews, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered in connection with your use of this website will be and remain the property of Sananda Diamond’s. Such disclosure, submission or offer of any comments shall constitute an assignment to Sananda Diamond’s of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments.

Thus, Sananda Diamond’s owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise of any comments. Sananda Diamond’s will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Sananda Diamond’s will be under no obligation

a) To maintain any comments in confidence
b) To pay you any compensation for any comments
c) To respond to any comments

You agree and confirm that any comments submitted by you to the website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s) and will not cause injury to any person or entity. You further agree that no comments submitted by you to the website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of spam.

Sananda Diamond’s does not regularly review posted comments, but does reserve the right (but not the obligation) to monitor and edit or remove any comments submitted to this website. You grant Sananda Diamond’s the right to use the name that you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments you make and you further agree to keep indemnified Sananda Diamond’s and its affiliates for all claims resulting from any comments submitted by you. Sananda Diamond’s and its affiliates are not responsible nor assume any liability for any comments submitted by you or any third party.

Copyright & Trademark
Sananda Diamond’s reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this website. Access to this website does not authorize anyone to use any name, logo or mark in any manner.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this website (collectively content are intended solely for personal and non-commercial use. You may download or copy the contents and other materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of the website or any related software. All software used on this website is the property of Sananda Diamond’s and they are protected by Bangladeshi and International copyright laws.

Force Majeure
We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments of any kind, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.

Modification Of Terms And Conditions Of Service
Sananda Diamond’s reserves the right at any time to modify the terms and conditions of this user agreement without any prior notification to you. Subsequent to any such modification of the user agreement, we will inform you of the modifications in the user agreement through website and our social platforms. You can access the latest version of the user agreement at any given time on www.sananda.com.bd. You should regularly view the user agreement on www.sananda.com.bd. In the event the modified user agreement is not acceptable to you, you may undertake to discontinue using our service. However, if you continue to use our service you shall be deemed to have agreed and accepted to the modified terms and conditions and you undertake to abide by the modified terms and conditions and you undertake to abide by the modified user agreement.

Certificate
Sananda Diamond’s Ltd always strive to be very transparent with all their dealings, the aim is to provide the best to the customers. All our Jewellery are certified with the best of the Diamond Test Laboratory in the world like International Gemological Institute (IGI), Gemological Institute Of America(GIA),Diamond & Gem Laboratories of America Pvt Ltd (DGLA),Solitaires Gemological Laboratories ltd (SGL)

Usage of Promo code by the Company
Sananda Diamond’s Ltd has the right to refuse the usage of any promo code at any point of time. Promo codes which have expired cannot be used on the Website.
Sananda Diamond’s Ltd can at any time ask the Member for the proof of having received the promo code.
Promo codes can be used only on specific orders as deemed fit by Sananda Diamond’s Ltd.
Promo codes, at Sananda Diamond’s Ltd discretion are applicable on certain items, on specific orders, or on specific dates and occasions.
Promo codes cannot be clubbed with any other special offer running on the site.
For offline payment mode the promo code will be accepted only within the date of expiry of the promo code.
For a payment received after the expiry of the promo code the discount will not be applicable on that order.
Prices
Our pricing is calculated using current precious metal and diamond / gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices change as well. Sananda Diamond’s Ltd reserves the right to change the prices without prior notice.

Applicable Laws (Choice of Venue and Forum)
Use of this website shall in all respects be governed by the laws of the Dhaka, Bangladesh. Regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the courts located in Dhaka country, Bangladesh shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

Conflict Free Diamond Policy
Sananda Diamond’s Ltd recognizes the great harm caused by conflict diamond mining / trading. Sananda Diamond’s Ltd will not purchase, sell, and contact subscribers, customers or suppliers who purchase or trade in diamonds which were used to fund conflict or traded in any way in violation of any United Nations resolution or the Kimberly Process.

Conflict of Terms
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.