Sananda Diamonds & Jewellers(Pvt.) Limited Money Back Guarantee covers most transactions on Sananda. It means buyers can get their money back if an item didn’t arrive, is faulty or damaged, or doesn’t match the listing.

Coverage, Eligibility Requirements, and Exclusions

Sananda Diamonds & Jewellers(Pvt.) Limited Money Back Guarantee applies when:

• The buyer doesn’t receive an item
• The item received by the buyer doesn’t match the listing, for example:
• The seller sent the wrong item, or The item arrives broken, damaged, or faulty
• The seller doesn’t fulfil their return policy as stated in the listing

As a buyer, for your transaction to be eligible for Sananda Diamonds & Jewellers(Pvt.) Limited Money Back Guarantee:

• You must complete and pay for your purchase on www.sananda.com.bd using an eligible payment method at checkout;
• You must meet the requirements specified in this policy, including taking action within the required time frames;
• The item may not be an excluded item or subject to any additional exclusions; and
• You may not seek resolution for the same issue by another resolution method